Support Services Support services are available from Cisco Partners as well as from Cisco. Cisco SMARTnet service augments customer support resources. It provides 24x7x 365 access to technical resources, both on line and via telephone, the ability to download updated system software, and hardware advance replacement. Support Ordering Information Part Number Description CON-SNT-PIX501-10 SMARTnet 8x5xNBD service for PIX 501 10-user bundle CON-SNTE-PIX501-10 SMARTnet 8x5x4 service for PIX 501 10-user bundle CON-SNTP-PIX501-10 SMARTnet 24x7x4 service for PIX 501 10-user bundle CON-S2P-PIX501-10 SMARTnet 24x7x2 service for PIX 501 10-user bundle CON-SNT-PIX501-50 SMARTnet 8x5xNBD service for PIX 501 50-user bundle CON-SNTE-PIX501-50 SMARTnet 8x5x4 service for PIX 501 50-user bundle CON-SNTP-PIX501-50 SMARTnet 24x7x4 service for PIX 501 50-user bundle CON-S2P-PIX501-50 SMARTnet 24x7x2 service for PIX 501 50-user bundle CON-SNT-PIX501 SMARTnet 8x5xNBD service for PIX 501 configurable chassis CON-SNTE-PIX501 SMARTnet 8x5x4 service for PIX 501 configurable chassis CON-SNTP-PIX501 SMARTnet 24x7x4 service for PIX 501 configurable chassis CON-S2P-PIX501 SMARTnet 24x7x2 service for PIX 501 configurable chassis